Manager of Pakistan Revenue Automation (Pvt) Ltd’s call center in Islamabad
monthly salary: PKR 100,000 to PKR 150,000
You will be in charge of supervising the call center’s operations in order to make sure customers enjoy outstanding support while getting the company’s objectives. To improve client happiness and operational efficiency, this position include team supervision, performance monitoring, and continuous enhancement of processes.
Basic Duties
Management of Services
- To make sure efficient processes and service delivery, the call center’s daily operations must be scheduled, controlled, and monitored.
- Develop and execute best practices, laws, and procedures for call center operations.
- Verify respect to industry best practices, rules, and company standards.
Management of Organizations
- Recruit, develop, and oversee call center employees, such as agents and team leaders.
- Regularly review employee performance and offer constructive feedback to foster growth.
- To keep employee morale and productivity high, cultivate a supportive and inspiring work environment.
Client Service
- To make sure consistent service quality as well as adherence, monitor and evaluate customer interactions.
- Handle client issues and complaints that have escalated, making sure they get solved promptly and effectively.
- Manage efforts to improve customer satisfaction, experience, and retention.
Monitoring and Reporting on Performance
- Observe, analyze, and communicate key performance indicators (KPIs), like customer satisfaction, abandonment rates, first-call resolution, and call handling time.
- To improve performance, identify operational barriers and put solutions in place.
- Supply senior management with regular reports which point out achievements, challenges, and opportunities for improvement.
Enhancement of the Process
- To improve efficiency and effectiveness, call center processes must be constantly reviewed and updated.
- To improve call center performance, introduce and put into practice innovative technologies, tools, and techniques.
- Keep abreast of market developments and use creative methods into call center operations.
Qualifications and Skills
Education
- Bachelor’s degree
Experience
- three to five years of experience in customer service, the call center’s quality assurance division, or a call center.
- Shown a capacity to manage teams while offering excellent customer service.
Skills
Customer Service
Customer Analysis
Customer Satisfaction Management
Call Center Development
Apply Now
| Industry | Information Technology |
|---|---|
| Total position | 1 post |
| Jobs Shift | First Shift (Day) |
| Job Type | Full time/permeant |
| Job Location | Islamabad Pakistan |
| Gender | No preference |
| Age | 18-50 years |
| Minimum Education | Bechelor |
| Career Level | Experienced |
| Published Date | Feb 18, 2025 |
| Last Date | March 04, 2025 |